Last updated: May 2026
Platform Lift UK is an independent lift introduction and referral service. We are not a lift installer and we do not carry out lift installations. We act solely as an introducer, connecting you with vetted third-party lift installation companies.
Who We Are
Platform Lift UK is an independent lift introduction and referral service operating at www.platformliftuk.co.uk. We connect homeowners and businesses across England, Wales, Scotland, and Northern Ireland with vetted platform lift installation companies.
We are not a lift installer and we do not carry out lift installations ourselves. We act solely as an introducer, passing your enquiry details to relevant third-party lift installation companies within our network.
For any privacy-related enquiries, please contact us via the contact form at www.platformliftuk.co.uk/contact.
What Information We Collect
When you use our website or submit an enquiry, we may collect the following personal information:
Your name
Your email address
Your telephone number
Your property address or postcode
Details of the lift type you are enquiring about
Any additional information you choose to provide in your enquiry
We also collect certain technical data automatically when you visit our website, including:
Your IP address
Browser type and version
Pages visited and time spent on the site
Referring website or search term
Device type and operating system
This technical data is collected through cookies and analytics tools including Google Analytics.
How We Use Your Information
We use the personal information you provide for the following purposes:
To respond to your enquiry and provide lift matching advice
To pass your details to one or more vetted lift installation companies within our network who are relevant to your enquiry
To follow up on your enquiry where appropriate
To improve our website and service based on how visitors use the site
To comply with our legal obligations
We do not use your personal information for automated decision-making or profiling.
Sharing Your Information With Third Parties
As an introduction service, the core purpose of our service involves sharing your enquiry details with third-party lift installation companies. By submitting an enquiry through our website, you consent to your contact details and enquiry information being passed to relevant vetted companies within our network so that they can contact you directly with information, advice, and quotations.
We will only share your information with installation companies that are relevant to your enquiry. We do not sell your data to third parties for marketing purposes unrelated to your enquiry.
We may also share your information with the following categories of third party where necessary:
Analytics providers such as Google Analytics, who help us understand how our website is used
Form and data management tools used to collect and process your enquiry
IT service providers who support the operation of our website
All third parties with whom we share data are required to handle your information in accordance with applicable data protection law.
Legal Basis for Processing
We process your personal data on the following legal bases under the UK General Data Protection Regulation (UK GDPR):
Legitimate interests — we have a legitimate interest in processing your enquiry data to operate our introduction service and connect you with relevant lift specialists
Consent — where you have provided explicit consent for us to share your details with third-party installation companies
Legal obligation — where we are required to process data to comply with applicable law
How Long We Keep Your Data
We retain your personal information only for as long as is necessary for the purposes for which it was collected. In practice this means:
Enquiry data is typically retained for up to 24 months from the date of your initial enquiry
Technical and analytics data may be retained for up to 26 months in line with standard analytics retention periods
If you ask us to delete your data, we will do so promptly subject to any legal obligations to retain it
Cookies
Our website uses cookies to improve your browsing experience and to collect analytics data. Cookies are small text files placed on your device when you visit a website.
We use the following types of cookies:
Essential cookies — required for the website to function correctly
Analytics cookies — used to understand how visitors use our site, including Google Analytics cookies
Preference cookies — used to remember your settings and preferences
You can control and manage cookies through your browser settings. Disabling certain cookies may affect the functionality of the website. You can find more information about managing cookies at www.allaboutcookies.org.
Your Rights
Under the UK GDPR, you have the following rights in relation to your personal data:
The right to access — you can request a copy of the personal data we hold about you
The right to rectification — you can ask us to correct inaccurate or incomplete data
The right to erasure — you can ask us to delete your personal data in certain circumstances
The right to restrict processing — you can ask us to limit how we use your data
The right to data portability — you can ask us to provide your data in a portable format
The right to object — you can object to our processing of your data where we rely on legitimate interests
The right to withdraw consent — where we process your data based on consent, you can withdraw that consent at any time
To exercise any of these rights, please contact us via the contact form at www.platformliftuk.co.uk/contact. We will respond to all requests within one month.
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority, at www.ico.org.uk.
Data Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website is served over HTTPS and all data transmissions are encrypted.
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security of data transmitted to or from our website.
Third-Party Websites
Our website may contain links to third-party websites, including the websites of lift installation companies within our network. We are not responsible for the privacy practices of those websites and we encourage you to read their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable law. The date at the top of this page indicates when the policy was last updated. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this privacy policy or how we handle your personal data, please contact us via the contact form at:
www.platformliftuk.co.uk/contact
